Businesses Don’t Fail
For this edition of SMBCP, Host Karl sits down with two lovely guests in two seperate five minutes with a smart person. Five Minutes with a Smart Person – Double Feature! First up: Larry Mandelberg is...
View ArticleMSP Events
Segment One: The MSP Question of The Week How many shows should an MSP attend in a year? — Segment Two: Minutes with A Smart Person – Jake Gregorich Host James sits down with Jake Gregorich of Lyra...
View ArticleSocial Events with MSP Clients
Segment One: The MSP Question of the Week Do you attend social events with clients? — Segment Two: Notes on the News ChatGPT is getting alarmingly less accurate! This is huge....
View ArticleWhat’s Best–Remote or In The Office?
1.) MSP Question of The Week Do your workers come into the office, work remote or hybrid? — 2.) Five minutes with a Smart Person Host Karl sits down with Kathryn Rose of ChannelWise. Kathryn Rose is...
View ArticleWhat is EOS?
1.) MSP Question of the Week What the heck is EOS? We break down Entrepreneurial Operating System. Recommended reading: — 2.) Five Minutes with a Smart Person – Lisa Shorr Host James sits down with...
View ArticleWhen Should I Hire My First Sales Person?
1.) MSP Question of the Week When should I hire my first sales person? — 2.) Smart Person – Brianna Haun Brianna’s passion is to provide a level of excellence in serving clients, leading a team, and...
View ArticleHusband and Wife at the Same Company: Yes or No?
Today’s special episode of SMBCP we have a special guest host, Donna Blum. 1.) The MSP Question of the Week Is it a good idea for couples to work together in the same company? — 2.) Five...
View ArticleHow To Compensate Fully Remote Workers
In this episode of SMBCP, Host James quickfires some insight on today’s hot topics: How to compensate fully remote workers, dealing with late payers, and the search for entry level technicians. 1.)...
View ArticleWhat Is Your Favorite Password Tool?
1.) MSP Question of The Week What is your favorite password tool? — 2.) Five Minutes with a Smart Person – Lori Hardke Host Karl discuss “PROFIT FIRST” with our guest Lori Hardtke. Check out...
View ArticleMSP Packaging and Pricing
1.) What’s Up with You? One of our favorite topics on the show: What do you prefer–the large events or the smaller events? Let us know and send us message at james@kernanconsulting.com! Host...
View ArticleWhat Is Your Unique Selling Proposition?
1.) The MSP Question of the Week What is your unique selling proposition? Or your “superpower”? — 2.) Notes on the News Understanding Your Competitors – SWOT Analysis on your business....
View ArticleWhat’s Next for Alex Farling?
In this episode of the SMBC podcast, we have three special cohost! Host James sits with Alex Farling, Wes Spencer and Kyle Christensen of Empath. https://www.empathmsp.com/ Tune in as we discuss...
View ArticleYour Clients Hires Your Employee — Now What?
1.) MSP Question of The Week What do you do when your customer hires one of your employees? Have you prepared with a non-solicitation in your agreement? Did they let you know in advance or...
View ArticleIncreasing Your Business’s Value BEFORE Selling
For this week’s episode, we are joined by our co-host Amy Babinchak! — 1.) The MSP Question of the Week What can you do NOW to increase the value of your business BEFORE you sell? Host James...
View ArticleSMBCP’s Smart Person: Chip Reaves
Happy Thanksgiving! In this turkey day edition of SMBCP, we have Chip Reaves in the studio! Chip’s expertise is in Microsoft software, teaching courses on a variety of apps and iterations from 2010...
View ArticleKarl at SMB IT Pro Con Australia!
Host Karl goes down under for the SMB IT Pro Con! In this episode, Karl captures bite-sized interviews with the best in the industry. Featuring (In Order): Dean Calvert of Calvert Technologies Elias...
View ArticleJulian Caldwell: What CIOs Look For in an MSP
In this week’s edition of SMBCP, we sit down with the Chief Information Officer of TS Banking Group, Julian Caldwell. We discussed how to get into the door with executives–What are they looking for in...
View ArticleThe Best Commission Plan for Salespeople
Today the SMBCP is whole again: Karl is back! 1.) MSP Question of The Week What is the best commission plan for salespeople? — 2.) What’s New in the News OPEN AI – blew up! And...
View ArticleDesmystify Selling with Microsoft with Rob Fegan
Host James sits down with Venvito’s Founder Rob Fegan on partnering with Microsoft. Venvito was formed to teach other Microsoft partners how to harness the scale and reach of Microsoft’s field teams....
View ArticleBig Tech Layoffs Coming
1.) MSP Question of the week: Will the US economy adversely affect my business? In summation, it will…if YOU let it. And what does tabasco hot sauce have to do with you? — 2.) Notes on the News Tech...
View ArticleJerry Koutavas of ASCII
Host Karl sits down with friend, Jerry Koutavas. As President of The ASCII Group, Jerry Koutavas is responsible for creating resources and services aimed at helping IT and managed service providers...
View ArticleAI Strategy for 2024
Host Karl does a deep dive into the four steps you need to take for your “AI Strategy” in 2024. Learn it, use it, teach it, sell it. Whatever you do, just don’t ignore it. AUSTIN TX – MASTERMIND LIVE...
View ArticleYearly Business Goals and Objectives
*Due to a small error, we are re-releasing this episode that was originally set for January 19th, 2024. Thanks for understanding. 🙂 1.) Should you update your GOALS and OBJECTIVES every year? The...
View ArticleWhat is The Best Business Structure For MSPs?
Host Amy and Host James catch up and catch a tan. 1.) MSP Question of The Week What is the best business structure for new MSPs? See:...
View ArticleHow Do MSPs Deal with Stress?
1.) MSP Question of The Week How do busy MSP business owners deal with stress? Host Amy and Host James discuss their strategies. — 2.) Five Minutes with A Smart Person – Eric Anthony Host...
View ArticleWork Culture and Business Acquisition
1.) MSP Question of The Week How important is work culture as it relates to acquisition or merger? and Why everything boils down to customer experience… See:...
View ArticleVal King of Whitehat Technologies
Host James sits down with Val King. Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company’s product development and technology...
View ArticleIdentifying Worthwhile Opportunities
We are back after the long weekend with great hair… 1.) MSP Question of the week: How do you qualify an opportunity so you don’t waste your time? Check out Amy’s whitepaper:...
View ArticleCompeting As A Small MSP
Yes, another opener about the weather. 😉 1.) The MSP Question of The Week How can small MSPs compete with larger firms in the same market?...
View ArticleChristophe Reglate of SXIPHER
Host James sits down with Christophe Reglate of SXIPHER. Look out for the PROMO for 20% off in the month of March! https://www.sxipher.ai/ https://www.linkedin.com/in/christophe-reglat-7360b0141/ Call:...
View ArticleStephen Thomas of Asigra
Karl interviewed Stephen Thomas from Asigra. Thomas oversees global revenue and shapes the sales and customer success strategy. He is an accomplished executive With over 25 years of experience in...
View ArticleKarl Palachuk at Channel Partners 2024
We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024! Thank you to our guests (in order): Dave Seibert of SMBTechFest https://www.linkedin.com/in/daveseibert99...
View ArticleShould Remote Workers Return to The Office?
Host Amy and James are back! 1.) MSP Question of The Week: Should you force remote workers back in to the office? And do workers prefer weekly, bi-weekly, or monthly payment? — 3.) Notes on The News...
View ArticleTracking MDF As a Small MSP
1.) MSP Question of The Week Is it worth the time to track MDF/Rebates from your vendors partners if you are a small MSP? — 2.) Notes on The News April fool’s joke? Gmail announced 20 years ago today:...
View ArticleReselling Copilot As A Service?
1.) MSP Question of The Week Is there an opportunity there for MSPs to resell consulting service around copilot? — 2.) Notes on The News Windows features disappearing in 2024:...
View ArticleDima Kumets of Huntress Labs
Host Karl caught up with Dima Kumets, Principal Product Manager at Huntress Labs focused on their Security Awareness Training product. It was an entertaining interview! This interview focuses on the...
View ArticleCharging for Onsite Travel?
1.) The MSP Question of The Week Should you charge for onsite travel? And what’s best–Price per seat or per device? — 2.) Notes on The News The FBI is warning consumers against using public phone...
View ArticleDo MSPs Prefer iPhones or Androids?
1.) MSP Question of The Week Which do you prefer: iPhone or Android? Is there a clear winner? — 2.) Notes on The News What are the current TOP Password Managers?...
View ArticleBanning Non-compete Agreements?
1.) MSP Question of the Week Should you ban Non-compete Agreements? — 2.) Notes on The News Big Tech firms lost its dream status due to layoffs and instability:...
View ArticleEndpoint Detection and Response for the MacOS with Huntress
Host Karl Palachuk interviews Wes Hutcherson and Stuart Ashenbrenner from Huntress on the challenges and (and victories) of securing macOS endpoints. As you know, MacOS represents a growing percentage...
View ArticleChase Doelling – Consolidating IT in SMB
Host Karl chats with Chase of JumpCloud. Chase Doelling is the Principal Strategist at cloud directory platform provider JumpCloud, where he leads the team in creating partnerships that enhance and...
View ArticleRobert Scott – A Cloud-Based Customer Contracting Solution
Host Karl speaks with Robert Scott of Scott & Scott LLP. Robert Scott represents mid-market and large enterprise companies in software license transactions and disputes with major software...
View ArticleBurned by the “Big Guys” with Jason Miller of BitLyft
In this special edition of the SMB Community Podcast, host James sits down for an in-depth discussion with Jason Miller Jason Miller - founder and CEO of BitLyft. Have you ever been lured in by a...
View ArticleHow To Purchase an MSP with No Money Down
1.) The MSP Question of The Week How do you buy another MSP with no money down? --- 2.) Notes on The News Kaseya 365 subscription debuts at $3.99! Major Leadership Changes at PAX8, CEO steps aside......
View ArticleEmployee Accountability for Subpar Performance
1.) MSP Question of The Week How do you hold employees accountable for subpar performance? --- 2.) James at SMB Techfest James kicked off the first session on the main stage by sharing how EOS can help...
View ArticleDetermining Employee Compensation
1.) MSP Question of The Week Employee Compenstion--How much is too much or too little? --- 2.) Notes on The News Amy blog article – Financial Crimes Enforcement Network article Linkedin: --- 3....
View ArticleVCISO Training and the Coolest Niche in SMB IT
Host Karl attended the ChannelPro Live event in Columbus, Ohio. He interviewed two folks who are doing some cool things. Wayne Small from Australia is retooling himself and his business to take a new...
View ArticleTracking Vending Subscriptions
1.) Notes On The News Cybersecurity, AI, and now...M&A? We discuss our opinion on the next new hot topic of the techworld. Also, Microsoft now backpedaling due to backlash on RECALL. Finally, Ken...
View ArticleLouis Erickson & Sam Blowes of Bit-Wizards
Host James sits down with Louis Erickson and Sam Blowes of Bit-Wizards for an exclusive interview. Louis Erickson is the co-founder and COO, and Sam Blowes is the Director of Solution Consulting at...
View ArticlePartner Conflicts
1.) The MSP Question of The Week How do you deal with partner conflict? We discuss the "Four R's" of conflict resolution: Recognize, Reflect, Respond, and Resolve. --- 2.) Notes on The News Apple AI...
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